FAQ von heywool

Please announce your return or exchange request with your order number by email (hallo@glueckskind-shop.at).

The postage costs are borne by you. Please write me the order number and the exchange request or "return" on the envelope so that I can assign it more quickly.

From Germany , please send a simple letter to our German post office (please only send by German Post or DHL, otherwise it will not be accepted!)

From Austria please send a normal letter to:

♡ Are Glückskind products treated with superwash or why can they be machine washed?

No, we do not use a superwash process for our products - We rely on the latest sustainable technologies: Thanks to the innovative Naturetexx Plasma process, which is powered by renewable energy, no chlorine-based chemical treatment is used. By using air and plasma, the wool fiber becomes machine washable and does not mat. The process is GOTS and bluesign compliant.

♡ Can I view or try Glückskind products on site?

You are very welcome to come and see me! Please contact me so we can arrange a time on 0650/2411085.

♡ Which size of summer cap or hood fits my child?

Please click on the size chart for the product, it is described in detail here.

♡ What can I do if the goods I received are faulty?

We always strive for high quality, but mistakes can sometimes happen because each item of clothing is sewn by a person. Please just contact me (hallo@glueckskind-shop.at) and we will definitely find a solution to fix the problem.

♡ How can I support Glückskind?

Positive reviews are important to us, especially as a small label! Please rate us

https://www.trustpilot.com/review/www.glueckskind-shop.at

And up

https://www.facebook.com/glueckskindshop/reviews/

And tell your friends! 🙂